Frequently Asked Questions

What brands of bicycles do you work on?

We can repair all brands of bicycles.  You do not have to have purchased your bicycle from us for us to repair, adjust, or install parts on your bicycle.

What forms of payment do you accept?

We accept cash, debit cards, The Trek Card, Visa, MasterCard, Discover, and American Express.

Sorry, we don't accept personal or business checks.

Our legal business name is Big Shoulders Bikes, LLC - d/b/a The Trek Bicycle Store of Mount Pleasant.

What is your return policy?

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the new, unused item within 30 days and we'll replace it or give you a refund. Any USED Bontrager accessory, part, or article of clothing can be returned within 30 days under the BONTRAGER UNCONDITIONAL COMFORT/PERFORMANCE GUARANTEE for a store credit towards some other item.   Bicycles can be returned within 14 days for refund or 15-30 days for store credit. Special orders or custom bicycles (Project One) are not covered under this return policy and may not be returned or exchanged.  Customer is responsible for any damage to bicycles that they wish to return or exchange.  Please read "Returns" below for more information.

What are your hours?

We are open Monday to Friday 10am-7pm, Saturday's 10am-5pm, and Sunday's 12pm-5pm.

Where is a good place to ride?

Mountain bikes: Marrington Plantation

Road bikes: We have several ride maps for all kinds of distances and abilities in our 'Rides and Routes' section.

Do you take trade-ins?

Sorry, we don't take trade-ins on bicycles.  The only exception is for our kids bike trade-up program for children's bikes that were purchased from our store and can be traded up for the next bigger size children's bike.

Do you have group rides?

Yes - we have several group rides that ride on different days of the week.  You can get the details for all of our rides under the "Rides & Events" navigation link at the top of any page.

A Ride | B Ride | C Ride | Beginner Ride